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Frequently asked questions

What is Coily?

Coily is a social hair care app designed to help black women personalize their hair care experience. It provides a community-driven search and recommendation engine that sorts through and catalogs the entire black hair care industry in order of relevance to a unique user and their unique hair profile.

How can I create a hair profile on Coily?

To create a hair profile on Coily, you simply need to answer a few questions about your hair type, texture, length, and other relevant factors. This information will be used to personalize your hair care experience

How can I delete my Coily account?

If you want to delete your Coily account, you can do so by going to the app's settings and selecting "Delete Account" at the bottom of the page. You will be prompted to confirm your decision, and all of your data will be permanently deleted from the app.

Can anyone use Coily?

Yes, anyone can use Coily, but it is specifically designed around the unique hair care needs of black women.

How do I reset my password for Coily?

If you forget your password for Coily, you can reset it by clicking on the "Forgot Password" link on the login page. You will be prompted to enter your email address, and Coily will send you a link to reset your password.

Can I trust the hair care recommendations provided by Coily?

Coily's recommendations are based on a unique algorithm that takes into account a user's hair profile and preferences, as well as the experiences and recommendations of other users in the Coily community. While the recommendations are not guaranteed to work for everyone, they are designed to be highly relevant and personalized to each user's unique hair profile.

Because we are early in our journey, we are constantly updating & evaluating our algorithms to make sure we provide the best experience to our users on the LIMITED, currently available version of our platform.